Shipping policy

 Thank you for shopping with TRINOGEN , a brand built to Beautify you.

We’re committed to shipping your order quickly, with care, and transparency. Please review our full policy below:

Processing Time

Orders are processed within 2–5 business days (excluding weekends and holidays).
Once your order is shipped, you’ll receive an email with a tracking number.

Shipping Options & Delivery Times

U.S. Domestic Shipping:
    •    Standard: 2–5 business days
    •    Express: 1–3 business days (option available at checkout)

International Shipping:
    •    Standard: 5–10 business days
    •    Express: 3–5 business days (available in select countries)

Shipping Costs

Shipping fees are calculated at checkout.
We occasionally offer free shipping promotions, subscribe to our email list or follow @Trinogen to stay updated.

Incorrect Shipping Addresses

Please double-check your shipping address before submitting your order.

If you notice an error, contact us at  contactus@trinogen.com  within 24 hours of placing your order.

After that window, if the item has already shipped, we are not able to reroute, cancel, or refund the order.
Proud Dad is not responsible for orders delivered to the wrong address due to customer error.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email.
If you haven’t received one within 5 business days, contact us at contactus@trinogen.com with your order number.

Lost, Stolen, or Delayed Packages

Once a package leaves our facility, Proud Dad is not responsible for delays, theft, or delivery issues caused by the carrier.
If your order shows as delivered but you haven’t received it, please contact the carrier directly.

Questions?

We’re here for you.
Email contactus@trinogen.com and we’ll get back to you within 1–2 business days.

Thank you for supporting the TRINOGEN vision.
Each product you receive carries Love, Blessing and Grace.